Facebook's Vulnerabilities Surface
Adam Smith famously referred to "the invisible hand" of the free market in his landmark book The Wealth of Nations , and with that made himself one of the very first political economists. Smith's observation was so on point that most of us assume markets run through the agency of individuals pursuing their enlightened self-interests. A lot of this drove the evolution of CRM as a tool for tracking customers. If you pay attention today, you can notice the not-so-invisible hand functioning in multiple areas. For instance, if you've been following the aftermath of the school shooting in Florida, you know that a group of kids kick-started a nationwide activist movement to get something done about gun safety. The #MeToo movement -- women banding together to change the workplace by eliminating sexual harassment -- is another example. So is the Black Lives Matter movement. What they have in common is the initiative by engaged individuals to cause chan...